SAN System Upgrade
Bureau of Indian Affairs
Department of Interior
The Bureau of Indian Affairs (BIA) identified the need to expand their existing Storage Area Network (SAN) capabilities. Not only did the agency require additional storage capacity, they were in need of high speed replication capabilities between the two sites that formed the basis of their wide area network. EyakTek provided the design and equipment for an upgrade of BIA’s SAN solution and the addition of Network Attached Storage (NAS) functionality in one centrally managed storage system. This solution equipped the customer with the ability to properly retain all BIA data as well as maintain continuity of operations in any disaster scenario.
AV Technical Support
Telepsychological Health Program
Southeast Regional Medical Command contracted EyakTek to provide five qualified on-site video teleconference (VTC) technicians – one per location – to support the Telepsychological Health (TPH) programs at five Military Treatment Facilities (MTF) that include Ft Gordon, Ft Benning, Ft Campbell, Ft Stewart and Ft. Jackson.
Our technicians serve as VTC support for the Assistant Chief of Staff for Clinical Operations, and oversee the day-to-day operations and technical functionality of the facilities’ tele-health equipment. They are accountable for all equipment including installation of high-definition Telepresence VTC units and their placement within each facility, and certification of installed equipment for multi-point conference calls.Tasks also include guidance and training, maintenance, scheduling of VTC calls, including point-to-point and multi-point calls for TPH patients; and status reporting.
Federal Labor Relations Authority (FLRA) is headquartered in Washington DC, with seven regional and one satellite office located across the United States (Atlanta, Boston, Chicago, Dallas, Denver, San Francisco, Washington, D.C. and Brea, CA). FLRA was unable to conduct video conferencing events successfully to all sites on a consistent basis with its existing system. To meet their requirements and improve the user experience, EyakTek upgraded their video conferencing system to a more cost-efficient, IP-based system that allows customers to schedule and conduct video conference calls to all sites with improved data and voice transmissions.
Multiple Threat Awareness Center
NCIS, U.S. Navy
The NCIS Multiple Threat Alert Center (MTAC) is the Dept. of Navy’s fusion, analysis and dissemination center for terrorist, criminal counterintelligence & security information. MTAC supports both classified and unclassified streaming of live video from hot spots with CONUS and OCONUS. MTAC is a large facility with over 150 employees. To support their mission, EyakTek provided MTAC with an audiovisual technology system upgrade, including plasma screens housed in custom cabinetry, cabling and computer hardware consolidation via blade servers. EyakTek handled the provisioning of product, installation and build outs, project managing the completion of the job under a very tight timeframe.
U.S. Army Corps of Engineers HQ
At the USACE Headquarters’ in Washington, D.C., EyakTek was responsible for upgrading the audiovisual equipment in the Command Conference Room, the Chief’s Conference Room, and the 6th Floor Conference Room. This involved removing old equipment, testing the cabling and equipment that was to be reused, and provisioning and installing two video wall systems, including plasma screens, video recorders, microphone system, video scalers, and integrated controllers. EyakTek handled the cabling, configuration testing, validation, and training on the new systems.
AV, Security, Cabling Upgrades
Medical Center Classrooms
EyakTek designed and integrated an audio visual, security, and cabling upgrade to over 25 classrooms used for training Army Medical Technicians. This fully integrated system allows technical support center personnel to monitor trouble calls and security around all the classrooms and barracks. EyakTek installed audio visual equipment in each classroom, including custom made podiums with Telestrators and touch screen control systems. Several conference rooms were similarly outfitted, and all equipment was controlled by a state of the art Head-End. To secure the barracks-classroom complex, an IdentiCard Access control system was installed along with hundreds of internal and external CCTV cameras and door alarms. Cabling infrastructure was key to bringing all the components together on this project. All the classrooms were linked by multi-strand fiber and the network was controlled via Cisco products in a communications center EyakTek designed and built. EyakTek provided all the equipment, components, cabling, material, labor, training and technical support for this turnkey project.
Multimedia & VTC Support
U.S. Air Force
EyakTek provides comprehensive support services for multimedia and video conferencing equipment in meeting rooms and conference rooms at Wright Patterson. The scope of work includes servicing existing equipment, supplying replacement parts, and providing new equipment when requested.
CCAD, IT Division
The Information Technology Division of the Corpus Christi Army Depot needed to upgrade and standardize the A/V resources throughout the Depot's campus. EyakTek provided a design plan and A/V upgrades for each of fifteen rooms including conference, meeting and break rooms. We furnished and installed A/V equipment, a variety of projection devices and screens; cabinets and furniture with hidden cable management features; and audio sound reinforcement. Project included all wiring, mounting, programming and connectivity, as well as new plasma/LCD screens and DVD equipment in break rooms and areas not designated for collaboration equipment.
The Director of FAA in Washington D.C. wanted to communicate with remote offices, and allow his staff to have video teleconferencing capability with remote office in Seattle, WA and Dallas, TX. During our site survey, the director also requested that we also specify a mobile solution for his office, which was consequently added to the project. EyakTek provided and installed a complete mobile video conferencing system at each of the three locations, which included large LCD display systems installed on mobile bases with audio signals directed to the display’s internal amplification system and Polycom VTC system.
Bureau of Public Debt
The customer has conference, training, and auction rooms, with VTC/AV equipment installed in both their Parkersburg, WV and Washington DC locations. Their one-person IT staff has the responsibility of managing 17 rooms, 13 in the Parkersburg location and 4 in their Washington DC location. EyakTek was engaged to set up a maintenance program, which included support for the entire VTC/AV system and a toll free phone number to call for repair. Along with this maintenance program, EyakTek provided a technology assessment of each room including controller logical flow charts and touchpad layouts used to set up the conference rooms, and a wiring diagram showing the existing interconnecting wiring and ports between installed devices. Documentation and diagrams were provided to the customer.
Defense Threat Reduction Agency
DTRA maintained almost 30 different conference and briefing rooms on their Ft. Belvoir campus, all managed by several operation centers. Based on a pending move to a new facility, Eyaktek was hired to create an overarching audiovisual/video teleconferencing network infrastructure design for the client. EyakTek gathered input from several different user groups to ascertain current and future conferencing needs, then inventoried existing equipment to determine how best to combine it with new technology without creating downtime in availability. Separate designs were completed for audiovisual communications and for video teleconferencing communication based on Non-Classified, Classified and Top Secret user requirements. Built from the design, EyakTek compiled a Bill of Materials for DTRA’s future needs in the new facility.
Audio Visual Upgrade
Ops Center Conf Room
US Army Corps of Engineers
In order to upgrade the audiovisual (A/V) capabilities of the USACE Headquarters command center, EyakTek developed an A/V Concept of Operations Plan, based on scenarios representative of the types of briefings and communications that would be needed by the Corps. This Plan outlined the complete system integration and operational requirements that included: live two-way A/V communications, IT, network, connectivity, and security requirements as well as all necessary facilities upgrade, including modifications to the electrical, HVAC and interior finishes. EyakTek designed the audio visual solution, including a 100‖ by 200‖ wide video wall made up of eight - 50‖ video cubes and associated control systems. The solution was compliant with the necessary security standards that allow for both classified and unclassified video communications. The solution was designed to integrate with both new and existing equipment. Once the Plan was approved, EyakTek managed all aspects of the project including overall project management, A/E design, construction management, and complete procurement, installation, testing and training for the A/V Systems. In order to complete the project within short time constraints and with minimal down time of the Command Center, EyakTek provided the proposal and performed the work in a fast-track turn-key design-build method encompassing all of the project requirements.
Joint Technical Defense Interface
Naval Air Systems Command (NAVAIR) provides engineering, development, testing, evaluation, in-service support and program management capabilities to the Navy and Marine Corps. The customer needed real-time access to subject matter experts for data exchange in support of the global war on terror. EyakTek provided a proactive telemaintenance capability allowing remote Subject Matter Experts to view real-time and archival high-resolution video, voice, and data from combat operations in forward deployed Expeditionary Airfields. TechCam (Technical Camera) is a technical component of the solution utilizing software that allows remote video access from a variety of video sources in order to assess and recommend corrective actions. The HRTT solution is ruggedized and fully deployable to support the mission of JTDI.
Global Broadcast Service
U.S. Armed Forces
The Global Broadcast Service (GBS) provides a critical information tool to the United States military. Our armed forces use the communications made possible by the GBS program to provide continuous one-way high-speed information flows to our troops deployed in the field. These critical information flows support routine operations, crisis response coordination, strategic and tactical battlefield information dissemination, as well as troop morale, health and welfare broadcasts. The joint program office responsible for the GBS program selected Raytheon IIS to design and produce the ruggedized satellite receive suites used to receive and decode the information broadcast over the GBS system. These receive suites are deployed to the field and used at the unit level.
EyakTek provided support to Raytheon IIS by procuring and integrating the various COTS and custom components into satellite receive suites. EyakTek procured and integrated an average of 115 components for each individual receive suite produced. EyakTek worked as a partner with Raytheon IIS to identify improvements to Raytheon’s assembly procedures and design. In 2004, EyakTek won Raytheon IIS’ supplier of the year award for our support of this effort.
U.S. Army Corps of Engineers
EyakTek designed and installed a Cisco VoIP system for the Mississippi Valley Regional Headquarters. This system provided the Corps with centralized voicemail and 911 capabilities which allowed emergency calls to be automatically routed to the nearest emergency facility for rapid response. EyakTek also upgraded the network cabling and wiring at the downtown headquarters building to support the network, internet, and telephone systems.
IP Telephony Implementation
US Army Corps of Engineers
EyakTek managed the installation of an IP based telephony system for several satellite locations within the Vicksburg District of the Army Corps of Engineers. Prior to the installation of all required hardware and software, EyakTek ensured that all server upgrades and LAN/WAN configurations were in place for the deployment. This included proper subnet and routing configurations, Quality of Service configurations on LAN/Wan devices, including access to T-1 lines for remote sites and the remote routers, and Power over Ethernet configurations. Once the Cisco Call Manager and Cisco Unity clusters were installed, EyakTek migrated phones and analog lines from the existing platform to the new routers and then set up voicemail and Auto Attendants. Installations ranged from 50 phones, with the ability to expand to 611 phones, for the Corps’ main call processing center to 179 phones at another site.
IP/TV Network Design
Air Force Reserve Command
AFRC was expending enormous costs for cable television service needed at their users’ desktops at installations throughout the continental United States. EyakTek designed and installed a networked video solution to the Air Force Reserve Command at 12 AFRC bases across the country. The IP infrastructure design included video-on-demand servers integrated for commercial broadcast television as well as government proprietary broadcasts such as the Pentagon Channel and the Commander’s Channel, and a wide range of video management functionality at the desktop. The solution virtually eliminated the need for cable television and associated infrastructure support at most locations, while also enhancing video capabilities. EyakTek also provided project management and support services, including maintenance and training.
Command Post Technologies
EyakTek assembled & Integrated 40 transportable cases which featured the AN50e wireless Point to Multipoint technology combined with Cisco VOIP, router switch configuration that provides long range wireless connectivity. This integrated assembly offers Voice & Data connectivity for the Brigade units. EyakTek and partners developed 802.16 configuration and antenna pointing videos to offer immediate training for the support of the Brigade communications staff.
Desktop & Laptop
Acquisition & Installation
The Transportation and Security Administration had more than 18,000 desktops and laptops in service throughout the agency that were obsolete and out of warranty. Under a Blanket Purchase Agreement (BPA), EyakTek provided equipment and services upgrades to almost 600 sites, including more than 16,500 desktops and laptops, as well as monitors and a full range of installation-related IT services performed by EyakTek’s technical engineers. These services ranged from configuring and installing systems to the back up and restoration of users’ data. In addition, EyakTek was responsible for tracking and updating the agency’s inventory and disposing of legacy equipment.
U.S. Army Corps of Engineers
The customer needed an uninterrupted power supply for the data center in their disaster recovery/continuity site. Eyaktek installed and programmed a scalable, modular, high-efficiency 3-phase power supply to integrate seamlessly into the data center.
Department of Labor
Mine Safety and Health Administration, (MSHA) needed a centralized effort to replace IT equipment in all of their offices across the country. EyakTek was awarded a contract to provide end-to-end project management for the procurement and integration of IT equipment for 98 location sites and field offices of MSHA. This included the replacement and installation of all desktops, laptops, monitors, laser and portable inkjet printers, consumables and standard peripherals. EyakTek created a standard replacement cycle for the agency that includes a three year cycle for computers and inkjet printers and six years for monitors and laser printers. We also partnered with Dell in the recovery and recycle process that allowed MSHA monetary credit toward future Dell purchases.
U.S. Strategic Command
EyakTek provided USSSTRATCOM with a complete customized document management system. Utilizing a Sun-based platform, EyakTek provided systems engineering and software development expertise to tailor a document management tool that incorporated portable bar code capabilities and a server file management system. EyakTek supplied all the hardware and software for this implementation.
IT Security Solution
Joint Technical Defense Interface (JTDI)
EyakTek and its team created a laptop-based demo lab to test new IA security software that could serve as a standardized toolset to help secure JTDI’s internal networks. The software provides a secure enclave to monitor, detect, and quarantine viruses, worms, or incidents of hacking on both mobile and fixed hardware devices. It does so in real time without the need for a previously known signature, and captures forensics while allowing the wireless network to operate as it quarantines a compromised device. If approved, this solution would support the Navy’s mission within NETWARCOM, FORCEnet, ADPO, and within the JTDI infrastructure.
PBX System Analysis
U.S. Army Corps of Engineers
Savannah River District
EyakTek performed a comprehensive analysis of the Savannah District’s existing PBX systems at three Savannah River project locations to determine the best solution based on price, operational requirements and future capabilities. EyakTek evaluated three options: buying three new systems, implementing VoIP, or installing upgrades to the existing PBX system that would support the evolution to VoIP when needed. EyakTek completed the evaluation and provided the client with a detailed report with recommendations based on our findings. The USACE Savannah District is currently implementing the EyakTek recommended solution of PBX upgrades to support a future evolution to VoIP at the three Savannah River Projects.
Optical Character Recognition
EyakTek designed, implemented and supported a solution using GPS and OCR (Optical Character Recognition) technology that enabled law enforcement officials to identify various types of illegal activity and offenders, and intercede as necessary. This technology enabled GPS-coordinated data to be date/time stamped and shared across diverse government and law enforcement databases on a near real-time basis. When a match was made, the system sent an automated, instantaneous alert to aid in the apprehension of a criminal offender. This solution can be positioned in fixed, mobile, or covert units. Fixed units are typically mounted on poles; mobile devices deployed on moving vehicles; while covert units may be concealed in speed trailers, traffic barrels, taxi signage, ladder racks, or even in mounted toolboxes on pickup trucks.
Naval Facilities Engineering Command
EyakTek supplies a GIS technician to NAVFAC MIDLANT who is responsible for the creation, editing, maintenance, and quality assurance/quality control of all mechanical and electrical utility GIS datasets. As part of the scope of work, the EyakTek technician is tasked with extracting specific types of physical data from the GIS database to prepare reports, provide statistical documentation, and who interfaces with and supports all NAVFAC MIDLANT staff and contractors who use GIS data.
GIS Software Development
Department of Justice
The FBI’s iDomain project is an effort to build a geographical information system (GIS) based on the FBI’s current application software (Palanterra) to access government databases. The customer needed to have their system fully integrated within their IDW (Integrated Data Warehouse) architecture and security boundary, and support a user base of 2,000 users of which 500 could be concurrent users.
EyakTek partnered with ESRI to provide software products and configuration services; integration of the software security system with that of the FBI’s security modules; architectural system support and upgrades. The solution allowed the customer to integrate multiple sources of national data into one database that can accommodate 500 users at one time, and can be converted to spatial data (map displayed) to facilitate Homeland Security efforts for the FBI.
CAD/GIS Data Conversion
U.S. Army Forces
Central Command (USARCENT)
To establish a framework for their Enterprise Data Management System (EDMS) and establish a process forlong-term document management, EyakTek developed and deployed a fully functional model integrating USARCENT Real Estate and Real Property data into their Infrastructure Spatial Intelligence Portal (ISIP). ISIP is an Enterprise Geospatial solution that integrates collected property data with other facility-based information. Further efforts expanded the model into a fully functional work environment. This solution provides the end-user with access to documents containing a geospatial component and other content within the EMDS via ISIP. In addition to the migration of all spatial data, all non-spatial data was migrated to the EMDS as well.
U.S. Army Corps of Engineers
EyakTek provided a CAD/GIS technician to prepare technical drawings and presentations and to provide other graphical support as required by the USACE district headquarters in New York.
Geospatial Mapping Software Prototype
US Army Europe
The Integrated Training Area Management (ITAM) program in Europe needed a GIS application to support land use planning decisions and disseminate spatial data to military decision-makers. EyakTek worked with ESRI to provide engineering support in developing and installing a software application prototype for the next generation ITAM Mapper. The project required assembly and testing of the prototype code and then installing it at the agency’s Joint Multinational Training Command in Grafenwoehr, Germany.
As part of the Ashore Transformation Project, EyakTek was awarded a five year contract to design and implement a software solution that could monitor and manage network-centric ship to shore communications. The project included the configuration and installation of more than 75 Enterprise Sun servers across three SPAWAR locations, including network hardware and software from Micromuse, Cisco, Juniper, and McAfee. The contract required EyakTek to have Secret Facility Clearance.
Helpdesk Support Services
Defense Logistics Agency (DLA)
DLA Information Operations Columbus/J-6C provides IT and Telecom services including help desk support, LAN administration and support for its secured Network Operations and Security Center (NOSC). EyakTek supports the staffing requirement of DLA by providing highly knowledgeable and skilled Level I, II and III Help desk support for the DLA-J6C mission and their customers, including 1) technical guidance and implementation assistance, 2) end user support, 3) NOSC Service Desk Specialist, and 4) CERT Action Coordinator. The work performed under this contract requires active security clearances up to the secret level.
Installation Management Command (IMCOM)
IMCOM provides installation capabilities and services to support expeditionary operations in times of conflict, and to provide a quality of life for soldiers and families. EyakTek supported Booz Allen in meeting IMCOM’s requirements to provide technical staffing, planning, and analytical support to IMCOM’s South East Regional Office.
U.S. Army Environmental Center (AEC)
Aberdeen Proving Grounds
EyakTek provided on-site systems engineering support for the design, development, and deployment of Oracle database architectures for the Army Environmental Center. The scope of work included developing the components of the U.S. Army Environmental Database and Analysis Toolkit, testing, then managing the migration of the legacy database to the new Oracle database and training Army personnel on the new system.
Indian Health Service
The Indian Health Service (IHS) is responsible for providing federal health services to American Indians and Alaska Natives. The customer needed a seamless transition of personnel to assist and support the National Patient Information Reporting System’s (NPIRS) operations capabilities of the National Data Warehouse as they upgrade to a new, state-of-the-art, enterprise-wide data warehouse environment. Eyaktek is managing, maintaining and enhancing the NPIRS for IHS and has facilitated the transition by providing 17 incumbent employees working as database administrators, developers, business analysts and engineers, minimizing the learning curve and interruption of productivity. As a result, the transition was completed more quickly; and new development and growth in functional areas could be initiated sooner.
NASA Ames Research Center
Competency Center for IT Security (CCITS)
CCITS, responsible for NASA-wide IT security initiatives, policies, procedures, standards and architecture, needs to be constantly vigilant about monitoring the state of their cyber security infrastructure. They required an independent forensic capability to study and provide insight into incidents and recommend measures to prevent similar incidents from reoccurring—as well as to identify threats to their IT infrastructure—all in real time. NASA needed assistance to set up their Security Operations Center (SOC).
EyakTek consulting services provides security analysts and specialists for computer and network security monitoring and incident response support to monitor, identify and resolve threats to NASA’s IT infrastructure. The project includes Program Management, Project Managers, Intrusion Analysis Engineers, Security Analysts, Security Specialists and 24/7 staffing of the network intrusion detection center for on-demand incident response.
Security Mgmt. Solution
Enterprise Security Operations Center
EyakTek provided network security engineers for NOSC support, as well as training, product support and implementation services for security management software that allowed the FBI to more easily monitor internal and external threats. The solution included monitoring sources of security information and consolidating all the data into a single database, which then provided the customer with 360° intelligence by correlating events from multiple devices in real time.
Data Mgmt. Support
Coastal and Hydraulics Laboratory
ERDC, U.S. Army Corps of Engineers
EyakTek provided the Coastal and Hydraulics Lab with onsite support of data management and data systems development and maintenance. The scope of the project encompassed developing and exercising procedures for managing and executing the workload of the data systems support, primarily for Windows-based PCs and networks. EyakTek was responsible for directing all phases of hardware/software evaluation, testing, integration, documentation, and implementation, insuring compliance with all USACE security requirements. This included installation and maintenance of Internet browsers, electronic mail, office automation, financial management and database software. EyakTek ensured networked connectivity for all users to a variety of networked Window-based UNIX and LINUX servers in support of executive, program management, and technical staff.
Air Education &Training Command (HQ AETC)
Randolph Air Force Base
EyakTek provided HQ AETC in San Antonio with technical support for all aspects of the base operational contracting mission, including analysis, management, IT, planning, and programming support. The work included budget development and justification, program and requirements analysis, technical assessment, transition planning and execution, development and presentation of technical training solutions, command-wide technical support and analysis of the customer’s legacy contracting system.
Air Force Central Personnel Center (AFPC)
The Headquarters Air Force Personnel Center in San Antonio had deployed the Air Force Military Personnel Data System (MilPDS) as an implementation of Oracle Human Resources. The implementation consisted of approximately 1.5 million lines of PL/SQL custom forms, custom reports, and customized interfaces to external systems. HQ AFPC inherited this system with little documentation or specifications, causing deployment and sustainment to be a challenge. EyakTek provided engineering support services to compile a comprehensive documentation of the system, including functional requirements, a concept of operations document, process flow charts, design specs, functional and test system plans, and a gap analysis of the project.